Pharmacy coverage provider changing to CVS Caremark

December 07, 2020

Based on retiree feedback, prescription drug coverage will be changing from Express Scripts to CVS Caremark starting January 1, 2021. The non-Medicare eligible retiree drug coverage will be provided by CVS Caremark®, which has an extensive network of 65,000 pharmacies. The Medicare eligible retirees will have coverage with SilverScript®, which is licensed by CVS. Express Scripts coverage will end on December 31, 2020.

Members of the emeriti community have raised questions about recent information that you have been sent on prescription benefits related to the change of pharmacy providers from Express Script to SilverScript as administered by CVS Caremark. The Benefits Office developed the following brief FAQ document with responses to questions on that transition. As always, if you have additional questions, please contact the Benefits Office Specialists at (855) 822-8901 or email, Monday through Friday from 8:30 a.m. to 4:30 p.m.

For more information, please see the Benefits website.


When will I receive my new SilverScript ID Card?

SilverScript will mail ID cards on December 10th. You should receive your card prior to 1/1/2021. If you do not receive your card or you would like to register for,  you can use the information on the Opt-Out letter that you received the first week in December.

Why did I receive a termination letter from Express Scripts?

The Express Scripts letter is required by the Centers for Medicare and Medicaid Services (CMS) to inform you that your coverage is terminating on 12/31/20. You do not need to take any action since you will be enrolled in the SilverScript coverage effective 1/1/2021.

Why did I receive an Opt-Out letter from SilverScript?

This is a letter required by the Centers for Medicare and Medicaid Services (CMS) to give Retirees time to opt-out of new coverage. Since the pharmacy coverage is tied to the Medical, you cannot opt-out without opting out of the Medical. The Opt-Out letter also has the member ID and coverage information on it and can be used until a card is received. See the sample letter below. The RxID will be different for each Retiree.